Here you can find Frequently Asked Questions around Imgn solution. In case you did not find the information you needed or have any additional questions, please let us know.

Who is Imgn for Enterprise intended for?

Imgn is focused on organizations that need to manage a significant number of mobile devices. Imgn addresses the challenge of using those devices in a secure, controlled, user-friendly and productive way,while mitigating security risks and allowing IT department to stay in control while also helping enterprises to benefit from different BYOD (Bring Your Own Device) scenarios. We support both an “on-premise” MDM solution without any needfor cloud-services as well as a fully cloud based solution.

What are the benefits of a mobile device user?

Users are able to access enterprise resources and data through automated over-the-air device enrolment and profile management. User devices are protected via remote device lock and wipe functionalities. Bring Your Own Device (BYOD) scenarios with separation of private and business information based on multiple profiles are enabled.

How will the IT department benefit from Imgn?

IT department stays in control and devices are managed & controlled like any other IT resource. Imgn provides automated device management with over-the-air device configuration for key IT resources (Wifi, VPN, E-mail, etc.) and more (roaming settings, phone & device info, etc.).

I have users that use multiple devices. How many Imgn licenses I need?

In our most commonly used licensing model Device License is needed for every device connected to Imgn, regardless of who uses it. However other licensing models are also available per request.

Can the Imgn Device License and Maintenance Option be transferred from one mobile device to another?

No – Imgn Device License can not be transferred to another device if the initial device has been decommissioned and will no longer be used in the organization.

How often you need to buy an Imgn license?

Imgn Device License is a license that is billed annually and upfront.

How can I upgrade to a new version of Imgn?

You will get all the latest upgrades automatically if you are on the Cloud version of Imgn. For the on-premise version, our support team will work with your IT teams to plan upgrades.

I purchased the Imgn License and now need to support for next version of device that was just launched?

You will get all the latest upgrades automatically if you are on the Cloud version of Imgn.

What Mobile Device platforms does the current Imgn version support?

We fully support the Android platform. Imgn needs to be installed on a mobile device. Imgn supports Android version 8.0 and higher.

Does the IT department need to initially set-up the device, enroll it into Imgn and install initial certificates?

No – various methods for easy and automated over-the-air device enrollment into the Imgn system are being used. Initial device enrolment can be done by device user, with no need for support from the IT department.

In the Imgn Enterprise Partner Programs, who sends the invoice for Imgn to the end customer?

In case Imgn is sold through an Enterprise Partner Program, the partner will send the invoice to the end customer.

If Imgn is purchased through a partner, who is responsible for providing the Imgn services required for implementing the solution?

Imgn services are typically delivered by the Imgn Services team, regardless if the solution was purchased directly or via a partner.

How is the partner compensated for the reselling service it provides?

Partners receive a sales commission for every successfully concluded sale of Imgn. The commission is based on a fixed percentage of total product value that was sold.